Contact

WRITE TO
US

Have questions about your order, download issues, or requests? Fill out the form and we'll get back to you as soon as possible.

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Email Support

Use the form for the fastest response

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Response Time

Typically within 24–48 business hours

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Order Issues

Include your order number for faster resolution

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Store

FAQ

FREQUENTLY ASKED QUESTIONS

How do I download my purchases?▼

After completing your order, download links are sent via email. You can also access downloads from your account section.

What audio formats are available?▼

Each collection is available in high-quality WAV and MP3 formats.

Do download links expire?▼

No. Once purchased, download links are permanent.

How is my personal data handled?▼

We take your privacy seriously and comply with the EU General Data Protection Regulation (GDPR). We only collect the data necessary to process your inquiries and orders (name, email, message content). Your data is never shared with third parties and is retained only as long as necessary. You can request access, correction, or deletion of your data at any time by contacting us through this form. For full details, see our Privacy Policy below.

Legal

PRIVACY POLICY

Data Controller

Classic Revibes / Marcomedi@ — P.IVA 05615640827
For any data-related inquiries, please use the contact form above or email us directly.

What Data We Collect

When you use our contact form or place an order, we collect only the information necessary to fulfill your request:

Name
Email address
Message content

Purpose of Data Processing

Your personal data is processed exclusively for the following purposes:

Responding to your inquiries and support requests
Providing order and download support
Fulfilling contractual obligations related to your purchases

Data Retention

Your personal data is kept only for as long as necessary to fulfill the purposes outlined above. Once your inquiry has been resolved or the data is no longer needed, it will be securely deleted.

Your Rights Under GDPR

Under the General Data Protection Regulation (EU 2016/679), you have the following rights:

Right of Access — Request a copy of the personal data we hold about you
Right to Rectification — Request correction of inaccurate or incomplete data
Right to Erasure — Request deletion of your personal data
Right to Restriction — Request limitation of how your data is processed
Right to Data Portability — Request your data in a structured, machine-readable format
Right to Object — Object to the processing of your personal data

How to Exercise Your Rights

To exercise any of the above rights, please contact us using the form on this page. We will respond to your request within 30 days as required by law. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

Third-Party Sharing

Your personal data will not be shared with, sold to, or disclosed to any third parties, except where required by law.

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